Frequently Asked Questions

Hello!

Here are some of the Frequently Asked Questions we get

1) What are the requirements to rent a scooter?

It is extremely important to have solid previous experience riding scooters. If you have never driven a scooter before, we strongly recommend not starting here.
In addition, you must have a valid driver’s license, a second form of ID (National ID or Passport), and a bank card.

2) What documents do I need to present?

At pick-up, you will need to show your driver’s license, your ID, and your bank card.

3) What is the minimum age to rent a scooter?

The minimum age to rent a scooter is 18 years old.

4) How much is the deposit? 

We normally do not ask for a deposit. Only the rental price is required.
However, in certain situations we may ask for a security deposit if we deem it necessary (as stated in the terms & conditions).
If requested, the deposit amount is €300, and it is returned immediately at the end of the rental.

5) What is included in the rental? 

All rentals include:

• Unlimited mileage

• Two helmets

• Mobile phone holder

• Basic insurance

• Security lock

• Roadside assistance

• GPS tracking system
  You may add extra services or insurance options during the booking process.

6) Is there an option to get full insurance on the scooter?

Yes, we offer additional optional insurance:

• Theft Insurance – zero cost to you if the scooter is stolen

• Excellence Insurance – full coverage for both theft and damages

You can add these options during the booking process on our website.

7) Can I go to Amalfi and Positano with the scooter?

Yes! You can travel to Amalfi and Positano even with a 125cc scooter.

8) What is the fuel policy?

Our fuel policy is full-to-full.
If the tank is not full at pick-up, simply return the scooter with the same fuel level.
If you return it with less fuel, the difference can be paid directly to us.

9) How are damages and fines handled?

Each scooter has an excess (franchise), which is the maximum you may be charged in case of damage.

• 125cc: €500 for damages, €1,000 for theft

• Larger scooters / Vespas: €750 for damages, €1,500 for theft

Any damages above the franchise are covered by insurance.
If you select the extra insurance, the franchise is reduced to €0.

Fines:
When a fine is received, we will send it to you with a payment link (including our commission).
If you choose not to pay through us, we will forward your details to local authorities who will re-issue the fine with additional costs.

10) What is the minimum and maximum rental duration?

There is no minimum or maximum duration.
Rental prices are calculated per full day and cannot be prorated by the hour.

11) What should I do in case of an accident?

If you are involved in an accident, contact us immediately via phone or WhatsApp.
We will guide you through the steps, including documenting the incident and completing the insurance procedure.

12) What happens in case of scooter breakdown?

We provide roadside assistance in the event of a mechanical breakdown.
We are always reachable by phone or WhatsApp, so if you experience any issue, we will assist you promptly.

13) What happens if I arrive late for pick-up?

If you are running late, just inform us as soon as possible. If you book through our website the scooter is guaranteed.
We will try our best to accommodate your new arrival time depending on our schedule.

14) What happens if I return the scooter late?

Late returns may incur additional charges depending on how long the delay is. Please always contact us in advance if you expect to be late.

15) What is the refund policy?

Most bookings can be canceled for a full refund up to 48 hours before pick-up.
Some scooter models require cancellation at least 72 hours in advance.
The exact cancellation policy is shown on each scooter’s page.

16) Can I request scooter delivery? 

Yes! You can choose a delivery area during booking.
Airport and train station deliveries are free of charge.
Hotel delivery is available at an extra cost.

17) Where is the meeting point at the airport / train station?

You will receive detailed instructions via WhatsApp 1–2 days before pick-up.
Generally:

• Airport: Outside the arrivals terminal

• Train station: In front of the station’s main entrance

18) Can I park the scooter in the street safely?

Yes. All scooters come with security locks and GPS tracking systems, so you can safely park them outdoors, even overnight.

19) Can I leave the luggage with you during the rental?

Yes, you can store your luggage at our office while you are renting the scooter.

20) Can I rent a scooter if my driver's license if from outside the EU?

Yes, you can rent a scooter with a non-EU driver’s license as long as the license is valid and written in the Latin alphabet.
If your license is not in the Latin alphabet (for example: Arabic, Chinese, Cyrillic, Japanese, Korean), you will also need an International Driving Permit (IDP) or an official English translation of your license.

21) Do I need an international driving permit (IDP)?

An IDP is required only if your driver’s license is not written in the Latin alphabet.
If your license is in English or another Latin-based language (e.g., Spanish, French, German), you do not need an IDP.
If your license uses a non-Latin script, the IDP is mandatory and must be shown together with your original license.

22) Can I add accessories?

2 Helmets, phone holder, lock and top box are always included in the rental. You can choose to remove them if you prefer. 
Additional accessories that we provide are Gloves (for an extra cost) and rain poncho (for free).

23) Are child passengers allowed?

Yes, you can bring your child with you. The maximum number of people allowed on each scooter remains 2 per scooters, even with a child. We offer child sized helmets.

24) Do you provide training or a test ride?

We do not provide training on payment. If you are unsure about your driving (i.e. you know how to drive but it's been a long time since last time) we do provide a test ride in front of our shop. Together we will assess your driving ability to make sure you do not go in the wild without the necessary ability.

25) How far in advance should I book?

It is always advised to book far in advance, even considered the possibility of cancelling with full refund up to 48 hours before your rental. We usually run out of scooters during the summer months, so during this time it is preferable to make a bookign with some advance. During the winter months instead is far mor likely that we will have availability day-by-day.

26) Can I pay in cash?

Yes you can pay in cash directly at the shop. However to make a booking on the website it is mandatory to pay the 30% of the amount online with a bank card.

27) Do you offer guided tours?

No, we do not offer guided tours.

Don’t find an answer for your question? Text us on whatsapp, we will answer very soon.